Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you use our Website. This includes information submitted through contact forms, appointment request forms, live chat, and SMS opt-in forms.

Personal information we collect:

• Name (first and last)
• Phone number
• Email address
• Date of accident (if applicable)

This Website does not collect Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Any medical or health-related information is collected only at the clinic level after you become a patient, and is subject to the HIPAA Notice of Privacy Practices provided by the individual clinic.

2. Information Collected Automatically

When you access our Website, we may automatically collect certain information about your device and your use of the Website. This information is collected through cookies, pixels, and similar tracking technologies.

Automatically collected information may include:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers

3. Tracking Technologies We Use

We use the following third-party tracking technologies to analyze Website traffic, measure advertising effectiveness, and improve user experience:

Google Analytics: We use Google Analytics to collect information about how visitors use our Website. Google Analytics uses cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to our Website. We use this information to improve our Website and your experience. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver relevant advertisements to you on those platforms. The Meta Pixel may collect information about your browsing activity on our Website, which Meta may associate with your Facebook or Instagram account. You can learn more about how Meta uses your data and how to control your ad preferences in Meta's Privacy Policy.

Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our Google advertising campaigns. This technology uses cookies to track actions taken on our Website after you click on one of our ads. You can opt out of personalized advertising by visiting Google's Ads Settings.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and fulfill your requests
• To schedule and confirm appointments
• To send appointment reminders and follow-up communications
• To send SMS text messages if you have opted in
• To send email communications related to our services
• To improve our Website and services
• To analyze Website usage and trends
• To measure the effectiveness of our advertising

5. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may disclose your information in the following circumstances:

• Service Providers: We use Go High Level as our customer relationship management platform for live chat, email marketing, and SMS communications. Go High Level processes your information on our behalf in accordance with our instructions and their privacy policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. SMS Text Messaging Privacy

If you opt in to receive SMS text messages from Peak Injury Clinics, we will use your mobile phone number solely to send you messages related to appointment scheduling, confirmations, reminders, and care coordination.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. Your phone number will be stored securely in our customer relationship management system (Go High Level) and will be retained in accordance with our data retention practices described below.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you opt out, we will no longer send you SMS messages, although we will retain a record of your consent and opt-out for compliance purposes.

7. Data Retention

We retain your personal information, including contact form submissions, appointment requests, and SMS consent records, indefinitely unless you request deletion. This retention allows us to provide you with continuity of service if you return to our clinics in the future and to maintain records for compliance purposes.

If you would like to request deletion of your personal information, please contact us using the information provided at the end of this Privacy Policy. Please note that we may be required to retain certain information for legal or compliance purposes even after you request deletion.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Our Website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers.

9. Your Choices and Rights

Cookies and Tracking: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, some features of the Website may not function properly.

Opting Out of Interest-Based Advertising: You can opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

Email Communications: If you no longer wish to receive email communications from us, you may unsubscribe by clicking the "unsubscribe" link in any email we send or by contacting us directly.

SMS Communications: You may opt out of SMS communications at any time by replying STOP to any message.

10. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Peak Marketing Group LLC, DBA Peak Injury Clinics, 6021 Fairmont Pkwy Suite 250, Pasadena, TX 77505

Last Updated: January 15, 2026